Home: Services: Introduction

We at CVC offer SERVICE BACK UP for the machines supplied to our CUSTOMERS as a TOTAL SOLUTION UNDER ONE ROOF. The service team is equipped with factory TRAINED service personnel at our office with the necessary special tools to handle all the products supplied by us.

At the same time we equip our VALUED CUSTOMERS by providing TRAINING and VALIDATION at cost so that they get BEST VALUE FOR MONEY and is in tune with FDA, GMP & cGMP regulations.

For details, please check our Training schedule and Registration form. Please note the 24 HOURS CUSTOMER CARE - HELP LINE available exclusive to our CUSTOMERS.

Our Motto: 'CVC' -   ustomer                  are
 
24 hours Customer Care: 98862 14104

Home: Services: Training Schedules

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Home: Services: Customer Delight Program

After serving pharmaceutical industries, CVC understand that your product quality, cost-effectiveness and production efficiency are the driving forces behind your business.

CVC is fully committed to ensure that your machines operate at the peak of their productivity throughout their life cycle.

When you do business with CVC, you can be confident that our support doesn't end once your machine is installed. Whether you need remote or on-site technical service and support; spare parts, replacement or change parts; training or any other form of support, we're here for you...when you need us.

CVC will help you minimize the risks inherent to your business and maximize your return on investment.

Home: Services: Customer Delight Programs

Your Job Made
Easy In order to serve you as quickly and efficiently as possible, CVC service and support programs are continuously evolving. We are armed with a full force of factory-trained technical support professionals.

Technical Support Visits
A knowledgeable, well-trained member of our customer support team will visit your facility. They will make recommendations and answer questions regarding all aspects of your machine operation.

Worldwide Support Services to improve Profitability
Our specialized service team provides an unparalleled variety of on-site services, including: emergency repairs, preventative maintenance, operating and maintenance training and much more. Access latest information on product, services at www.cvcindia.com.

Test Your Products Before You Decide
To preview how most of your products will perform on our machines, we have test facilities for accurate testing. CVC field service department will provide top class assistance with its team.

Home: Services: Customer Delight Programs

Training Program
On-site at your facility, or from our customer training center, CVC offers customized training programs designed to help your staff operate and maintain your equipment efficiently. Our Training Videos demonstrating your machine's basic operation and functions increase operator efficiency and knowledge.

Customer Service Support Database
In order to efficiently respond to your inquiries, our support team respond quickly to service orders and maintain service histories, equipment histories; statistical and customer reports; service estimates; and much more. As your world is constantly changing we too are constantly evaluating and improving our processes to uphold your confidence and grow with you.

Reduce Your Risk
Our team consisting mechanical and electrical professionals provide you with the services you need, when you need them...saving you time and money. What else would you expect from a company that builds high quality machines with incredible durability?

We understand how critical good after-sales support is to your business. Give us a call to discuss your specific needs. We look forward to increasing your success.

Home: Services: Terms & Conditions

• Each training program is for a period for 3-4 days
• Training program will be conducted at our Bangalore office
• Each program capacity is for a group of minimum 3 to maximum 6 participants
• The training program need to be confirmed / registered at least 4 weeks before the scheduled date
• The training program is on FIRST COME FIRST SERVICE basis to avoid inconvenience
• The training program at CVC office is mainly theoretical supplemented with documentations and video presentations
• The content and schedule of the training program is available on request
• We will provide free training material and tea / coffee / lunch during the period of training at CVC office
• All the expenses including boarding, lodging, conveyance etc. to be borne by the customer
• The training program at Customer's site could be done upon request
• The training program at Customer's site will include both theoretical and practical subject to Customer's acceptance to allow & work on CVC machines for hands on training on the machine

Home: Services: Terms & Conditions

• This may be scheduled along with your breakdown maintenance / preventive maintenance schedule of the plant. Please coordinate with CVC, if needed
• The training program at customer site is restricted to a maximum of 6 - 10 persons per program. (Please confirm the same along with registration form)
• For more number of participants please consult CVC office
• The necessary facilities for training like, OHP, conference hall, PC etc.. are to be made available
• The facilities could be provided by customer either at site or at any hotel nearby, if needed
• The expenses incurred towards the same is to borne by the Customer along with the expenses of the CVC personnel conducting the training program which includes travel expenses, boarding, lodging, conveyance etc.
• The payment for the program to be made in full in advance Amount paid is not refundable, if the customer fails to meet the schedule
• For postponement of the schedule in such a case, please consult CVC office For registering, submit the Registration Form available in this WEBSITE.